Event - Virtual

Build Trust with Empathetic Conversations

Communicating in a Virtual World
Nov 19 2020 / 2:00 pm – 3:00 pm EST

$79 - IAB Members
$99 - Non-Members

      Overview

      Demanding schedules, virtual meeting overload, differing ideas, and brief attention spans can lead to a lack of empathy, and ultimately, conflict in the workplace.

      In this training, we’ll discuss ways to build empathy and understanding through verbal and non-verbal communication including facial expressions, keywords, and synaptic mirroring. Through practice, you’ll learn to draw out information from your colleagues while building emotional empathy, trust, and your personal network.

      Discussion Topics
      Looking to train your team? Discounts available for groups of 10 or more.

      Agenda

      Agenda


      2:00 pm - 2:05 pm
      Defining the Empathy Gap

      2:05 pm - 2:20 pm
      Build Emotional Empathy With Unified Communication
      Facial expressions and gestures matter and they carry an unspoken message. Unify them with the words you are saying to b... Read More

      Facial expressions and gestures matter and they carry an unspoken message. Unify them with the words you are saying to bridge the empathy gap.


      2:20 pm - 2:55 pm
      Advance Conversations
      Practice using keywords, questions, and synaptic mirroring to build trust and help others to feel that they’ve bee... Read More

      Practice using keywords, questions, and synaptic mirroring to build trust and help others to feel that they’ve been heard.


      2:55 pm - 3:00 pm
      Questions and Survey

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