$79 - IAB Members
$99 - Non-Members
Discussion Topics
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The empathy gap
Bridge the empathy gap with specific questions, facial expressions, and better listening skills
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Building trust and being heard
Discover the trust building benefits of making others feel like they’ve been heard
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Keywords and mirroring
Conversation keywords and synaptic mirroring
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Recognize and advance conversations
Recognize and advance conversations with keywords and mirroring
Agenda
Agenda
2:05 pm - 2:20 pm
Build Emotional Empathy With Unified Communication
Facial expressions and gestures matter and they carry an unspoken message. Unify them with the words you are saying to b... Read More
Facial expressions and gestures matter and they carry an unspoken message. Unify them with the words you are saying to bridge the empathy gap.
2:20 pm - 2:55 pm
Advance Conversations
Practice using keywords, questions, and synaptic mirroring to build trust and help others to feel that they’ve bee... Read More
Practice using keywords, questions, and synaptic mirroring to build trust and help others to feel that they’ve been heard.